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Why do I receive “Problem Loading Page” even though I have Internet connection?

Posted by in Blog Web Browser problem
on December 14th, 2012 | Leave a comment

Many Firefox users complained that they cannot visit some pages correctly because of a massage saying “problem loading page” like they are not connected to the Internet; but the problem is that they have fast Internet connection. Being one of the major web browsers, such a problem within Mozilla Firefox can greatly affect some users’ daily online searching. But why do you receive a “problem loading page” error message in Firefox even though you have smooth Internet connection?

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A possible cause for this “problem loading page” problem is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after you install an update to the Firefox. Hence, the first thing you should do is to check & make sure that your antivirus program, especially your Firewall is configured properly without blocking you from visiting some pages.

If you are connected to the Internet with a proxy server, make sure that it is set correctly as well without stopping you from visiting some pages. To check and deal with a problem with your proxy server, simply follow these steps:

*Run your Firefox, click Tools button and then Options.
*Select the Advanced panel and then the Network tab.
*In the Connection section, click Settings….
*Thus, you can change your proxy settings:
->If you don’t connect to the Internet through a proxy, select No Proxy.
->If you connect to the Internet via a proxy, compare Firefox’s settings to another browser’s such as Internet Explorer and then reset the settings to a correct one.
*Save your settings and close all windows.

Also, you still need to make sure that the DNS perfecting on your Firefox is configured properly without issue so as to visit all pages correctly with a “problem loading page” prompt. Maybe you can try the steps here:

*Type “about:config” in the address bar and press Enter. When the “This might void your warranty!” warning page appears, click “I’ll be careful, I promise!” to continue to the about:config page.
*Right-click in the list of preferences to select “New”, and then select Boolean.
*In the “Enter the preference name” window, enter “network.dns.disablePrefetch” and click “OK” to save it.
*Select “true” when prompted to set the value and click OK.

If you have performed all the above steps, but still fail to run your Firefox to visit your desired pages due to frequent appearances of “problem loading page” messages, I would suggest you to clear your cookies and cache. Some of them may stop you from visiting some pages properly. To do this, simply follow these steps:

*Run your Firefox, click on the Tools menu and select Clear Recent History….
*In the Time Range to clear: drop-down to select Everything.
*Click Clear Now and it may take several minutes to finish this process.

Fifthly, you should completely check the computer for malware and remove them all completely. Some may hijack your browser activity and navigate you to some unknown pages or directly display a “problem loading page” error message. It is best that you can run your antivirus antispyware program immediately to detect and remove all threats from the computer. Also, to prevent some other unexpected errors like chkdsk error or KernelBase.dll error, you’d better let your PC protection program running in the background all the time.

Finally, scan and repair Windows registry errors. When you install the Firefox on the computer, it will automatically add some required entries to the registry database to tell the system when and how to run this program properly. However, as you uninstall a program or as the computer gets infected, some entries will be attacked & remove, missing or broken… If the system cannot locate the necessary entries to display your content, you will soon come to the chance to get a “problem loading page” message in browsing some pages. In order to visit these pages correctly, download a registry cleaning utility and run it regularly to completely scan the whole PC and repair all existing & potential errors.

Well, so many issues can bring in a “problem loading page” error message in Firefox. But some simple steps in your daily life can prevent and solve it instantly for you just as what listed above. Keep on performing them now, and I think you can enjoy a pleasant PC life easily!

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